How to Fix Face ID Not Working on iPhone 15 Pro: Step-by-Step Guide

Troubleshooting Face ID Issues on iPhone 15 Pro

• 🧼 Clean the TrueDepth camera using a microfiber cloth or dry towel, ensuring no stains obstruct the view.
• 💡 Ensure proper lighting conditions where your face is clearly visible to the camera, avoiding overly bright or dark environments.

Resetting and Setting Up Face ID

• ⚙️ Navigate to Settings on your iPhone, then select Face ID & Passcode.
• 🔄 Choose the option to reset Face ID and then tap to set up a new Face ID profile.
• 🤳 Follow the on-screen prompts to align your face in the square and move your head until the circle is filled with green.
• 🎭 You can choose to skip setting up 'Face ID with Mask' and configure it later if needed.

Software Updates and Device Restart

• ⬆️ Go to Settings → General → Software Update to check for available iOS updates.
• ⏳ If an update is available, tap Update Now and wait for the installation to complete.
• 🔄 Even if no updates are found, restart your iPhone to apply any pending changes.

Testing and Verification

• 🔑 After the iPhone restarts, enter your passcode once to enable Face ID.
• ✅ Test Face ID to confirm it is now working correctly for unlocking your device.