How to Fix Double Charges on Apple Pay: Step-by-Step Guide

Confirming a Double Charge

• 🔍 Check your bank or credit card statement for two identical charges from the same merchant for a single purchase.
• ⚠️ Be aware that pending authorizations can sometimes appear as two separate charges, especially for online purchases, and may resolve to one within a few business days. Wait before taking action.

Gathering Evidence

• 🧾 Collect receipts, order numbers, and any other relevant transaction details for both charges.

Contacting the Merchant

• 💬 Reach out to the merchant's customer service and provide details of both transactions, including dates and amounts.
• 💰 Clearly explain that you were charged twice for one purchase and request a refund for the extra charge.
• ✅ If the merchant agrees to a refund, ask for confirmation or a receipt showing only one charge was processed.

Escalating to Your Bank or Card Issuer

• 🏦 If the merchant is unhelpful, contact your bank or credit card company.
• 📝 Inform them about the double charge and the steps you've already taken with the merchant.
• 🕵️ Your bank will likely launch an investigation to dispute the charge and process a refund.
• 📄 Be prepared to provide all gathered evidence, including receipts and transaction details, to your bank for the dispute process.