How to Fix DELL 7320 Detachable Touch Screen Not Responding

Initial Troubleshooting Steps

• 💡 Connect an external keyboard and mouse to your Dell 7320 Detachable, as the touchscreen may be unresponsive.
• 🎯 Navigate to the Device Manager by searching for it in the Start menu.
• 🔑 Locate and expand the 'Human Interface Devices' list.
• 📌 Find the HID-compliant touch screen and check if it is disabled.
• ⚡ If disabled, right-click and select 'Enable device' to see if the touchscreen starts working.

Driver and Software Updates

• 🧠 If enabling the device doesn't work, try uninstalling and reinstalling the touch screen driver via Device Manager.
• 🚀 After uninstalling, restart your device and Windows will attempt to reinstall the driver.
• 📊 Check for Windows updates, including optional driver updates, as these can sometimes resolve touch screen issues.
• 🔬 Install Dell SupportAssist from Dell's official website for comprehensive diagnostics and driver updates.

Advanced Diagnostics and Support

• 🛠️ Within Dell SupportAssist, perform a full system scan to detect hardware and firmware issues.
• ✅ Run the 'Test my hardware' function, specifically selecting the HID-compliant touch screen test.
• ⚠️ If the touch screen fails the hardware test or remains unresponsive after all troubleshooting steps, it may indicate an internal hardware problem.
• 💬 In such cases, it is recommended to contact Dell technical support for further assistance and potential repair.