How to Fix AMAZFIT Helio Ring: Restore Health Data Recording

Troubleshooting Unresponsive AMAZFIT Helio Ring

• 💡 If your AMAZFIT Helio Ring has stopped recording health data, this guide provides a step-by-step fix.
• 🎯 The process involves unpairing the ring, resetting the charging dock, performing a factory reset, and re-pairing the device.

Unpairing and Dock Reset

• 📱 First, unpair the ring from your smartphone via the Zepp application by navigating to the device section and selecting 'Unpair'.
• 🔌 Remove the ring and the charging cable from the charging dock. Reconnect the cable and wait approximately 5 seconds until the white LED indicator stops glowing.

Performing a Factory Reset

• 📌 Carefully place the Helio Ring back onto the charging dock.
• 🛠️ Locate the tiny pinhole next to the charging port on the dock. Insert a pin-like tool and press the button inside.
• 🔴 Hold the button until the LED indicator turns red, then continue holding until it turns white.
• ✨ Release the pin tool once the LED indicator turns white to complete the factory reset.

Re-pairing the Ring

• 🔄 In the Zepp app, select 'Ring' under devices, tap 'Next', and then 'Pair' to allow your smartphone to locate and connect to the ring.
• ✅ Wait for the pairing process to complete successfully to confirm the issue is resolved.
• 🚀 Following these steps should restore the ring's ability to record health data like heart rate, sleep, and steps.