How to Fix AMAZFIT Active Max Pairing Issues with Zepp App

Restarting the Amazfit Active Max

• Restart your watch by holding the bottom power button until two icons appear, then tap the second icon and the checkmark to initiate the restart.
• Wait for the watch to fully reboot before proceeding to the next steps.

Phone Bluetooth and Zepp App Troubleshooting

• On your phone, toggle Bluetooth off and then back on to refresh the connection.
• Navigate to your phone's app settings and locate the Zepp app.
• Within the Zepp app settings, go to storage usage and select clear cache to resolve potential app data conflicts.

Unpairing and Re-pairing the Device

• If the watch is still paired in the Zepp app, unpair the device by selecting the option within the app.
• Once unpaired, wait for the watch to turn back on.
• On the watch, select the option to pair and then scan the QR code displayed on the watch screen using your phone's Zepp app.

Completing the Setup

• Allow necessary permissions for contacts and call logs when prompted by the app.
• Confirm the pairing process by tapping the checkmark on your phone.
• Once paired, the device will initialize. You can then enable Bluetooth calls and complete the setup by clicking 'done'.