How to File a Complaint on eBay Using the Mobile App

Navigating the eBay App for Complaints

• 📱 Open the eBay app on your device and navigate to the My eBay section.
• 🛒 Locate and tap on the Purchases section to view your order history.
• 📌 Select the specific item you are experiencing an issue with.

Initiating a Complaint or Return

• ⚙️ Look for the 'More Actions' button, typically represented by three dots.
• ↩️ Choose the option to start a return or report an 'item not received' or 'item not as described'.
• 📝 Follow the on-screen prompts, which include selecting a reason for your complaint and uploading supporting photos if necessary.

Handling Non-Standard Issues

• 🏠 If your issue doesn't fit standard options, return to the My eBay section.
• ❓ Find and tap the 'Help' button.
• 🔍 In the search field, type 'File a Complaint' and select the topic that best matches your situation, such as seller, payment, or account problems.

Reporting Serious Issues

• 🚨 For severe problems like fraud or scams, go back to the My eBay section and access the Help section.
• 💬 You can often start a live chat with eBay support directly from this section or find solutions for your problem.
• ✅ This guide aims to help you file complaints quickly and easily on eBay via the mobile app.