How to File a Case on eBay Using the Mobile App

Navigating the eBay App for Case Filing

• 📱 Open the eBay application on your device and tap on My eBay.
• 🛒 Access your Purchases to find the order you have an issue with and tap on it to view details.

Initiating a Case for Item Issues

• 🛠️ On the item page, tap the Help with Item button to begin the process.
• ❓ Select the problem that best matches your situation from the list of common issues, such as "I didn't receive my item" or "Item doesn't match the description."
• 💰 Choose the option to Request a Refund or Report a Problem.

Providing Evidence and Submitting Your Case

• 📝 You can add a message and upload photos to provide evidence to the seller.
• ✅ After completing these steps, tap the Submit button to open the case.

Seller Response and Escalation

• ⏳ You will need to wait for a response from the seller, which usually occurs within a few days.
• 💬 eBay will notify you of any updates in the Messages section.
• 🆘 If the seller does not reply or you cannot resolve the issue, scroll down and tap Ask eBay to step in and help.