How to Cancel an AliExpress Order After It Has Shipped

Initiating a Dispute for Shipped Orders

• 📱 Open the AliExpress application on your device and navigate to the 'My Orders' section.
• 🔍 Locate the specific order you wish to cancel, even if its status is 'shipped'.
• ❗ Tap on the order to view its details and scroll down to find the 'Open Dispute' option.

Refund and Return Options

• 💰 Select 'Only Refund' if you no longer want the item and do not intend to return it.
• 📦 Alternatively, choose 'Return & Refund' if you are willing to send the item back to the seller.
• 📝 Select the most appropriate reason for your dispute and provide a clear description stating your intent to cancel the order after shipment and refusal to receive it.

Dispute Resolution and Refund Process

• 📤 Submit your dispute and await a response from the seller.
• ✅ If the seller agrees or does not respond within the given timeframe, AliExpress will process your refund request.
• ⏳ Once the dispute is approved and the seller confirms the return (if applicable), your refund will be processed within 3 to 20 business days, depending on your payment method.
• 📊 You can monitor the refund progress and confirmation through the 'My Orders' section.