How to Avoid Feedback Scams on the eBay App

Recognizing Feedback Extortion

• 💡 If you receive messages like "I will leave you bad feedback unless..." or "Send me a refund or I will rate you one star," it's a clear sign of a feedback extortion scam.
• ⚠️ Do not feel pressured by these threats; they are an attempt to scam you.

Reporting Scams in the eBay App

• 📌 To report a suspicious message, tap the three dots on the message itself.
• 🛠️ Select "Report message" and then choose "Feedback extortion" to submit the report.

Preventing Feedback Scams

• 🚀 Always upload valid tracking information for every item you ship.
• 📸 Take photos of the product before shipping to provide evidence if a buyer claims the item was damaged or different than described.
• 💬 Never message buyers outside the eBay platform; eBay only protects you if all communication and proof are within its messaging system.
• ✅ Follow eBay's return and refund policies and do not feel pressured to issue refunds outside of these established procedures.