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How I Fixed My Cracked iPhone 17 Pro Max Using AppleCare

CNETOctober 31, 20257 min177,010 views
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Accidental iPhone Damage

  • 💥 My brand new iPhone 17 Pro Max was accidentally cracked after falling from my pocket onto the sidewalk, damaging the screen, aluminum frame, and case.
  • 💡 Fortunately, I was still within the 60-day window to sign up for AppleCare coverage, which I did immediately through my iPhone's settings.

Understanding AppleCare Options

  • 💰 AppleCare offers monthly fees to cover repair costs, with different plans available: covering just the iPhone for $14/month, or AppleCare 1 covering three devices for about $20/month.
  • ⚠️ I chose AppleCare 1 for broader coverage, noting that plans can be canceled or changed later.

Navigating the Repair Process

  • 📅 I booked a repair appointment online, opting for the Fifth Avenue Apple Store, but they lacked the necessary parts for the iPhone 17 Pro Max.
  • 📍 A second attempt at an Upper East Side Apple store was successful, and they could fix the phone the same day.
  • 💸 The repair cost $29 plus tax with AppleCare, significantly less than the $379 plus tax it would have cost without it.

Key AppleCare Insights and Tips

  • 🔍 No one asked about when the phone was broken or when I signed up for AppleCare; they focused on the issue and parts availability.
  • ⚠️ It's crucial to back up your device before repair, as there's a risk of data loss or further issues during the process.
  • 📱 AppleCare Plus for iPhones, iPads, and Apple Watches can cover theft and loss with a deductible, but not for AirPods or MacBooks.
  • 💡 Bundling devices in AppleCare 1 can be more cost-effective than individual plans.

Getting AppleCare After the 60-Day Window

  • 🏠 You can sign up for AppleCare by purchasing a new Apple product (like a HomePod) and then adding an older, eligible device (under four years old) to the plan.
  • 🧐 Alternatively, if an iPhone is under two years old (or other devices under one year old) and in good condition, it can be inspected at an Apple Store for eligibility for AppleCare coverage.
  • ⏳ If you cancel AppleCare, there's a 45-day window to sign up again, which also applies if you downgrade plans.
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What’s Discussed

iPhone 17 Pro MaxAppleCareCracked Screen RepairApple StoreRepair AppointmentAppleCare PlusDevice InsuranceAppleCare 1DeductibleData BackupiPhone DurabilityApple Product Warranty
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