Houston Veteran Lived Without Running Water for Two Weeks; KHOU 11 Investigates

Water Meter Issues and Lack of Service

• 💧 Roy Williamson, a disabled Navy veteran in Houston, experienced a severe disruption when his running water was shut off for over two weeks starting August 12th.
• 📌 The issue stemmed from a leak caused by his water meter, which he could not repair himself as meter replacements are city-provided.
• ⚠️ After multiple inspector visits, Williamson was informed by the city that they do not fix water issues on the homeowner's side of the meter, leading to frustration and inability to perform basic tasks like flushing toilets or washing dishes.

KHOU 11 Intervention and Resolution

• 🤝 After KHOU 11 began inquiring with Houston Public Works on Williamson's behalf, city crews were dispatched to fix the problem.
• ✅ Williamson's water supply was restored, providing immense relief to him and his wife, who expressed gratitude for the hot shower.

Expert Advice for Homeowners

• 💡 Plumbing experts advise that if a water issue is on the homeowner's side of the meter, they should contact a reputable plumber for a resolution.
• 🗣️ Williamson expressed that the entire process was "way too drawn out" and wished for more straightforward communication from the city.