Homeowner Out Thousands After Hurricane Protection Company Fails to Deliver

Homeowner's Hurricane Protection Woes

• 🏠 Adria Bernstein paid nearly $12,000 to a company called Mr. Window to replace 10 windows and two doors for hurricane protection.
• ⚠️ Months later, she has no new windows or doors and is concerned about potential storm damage to her home.
• 💸 Bernstein had taken out a loan for the project, banking on a state grant (My Safe Florida Home program) to reimburse her, and is now facing loan payments.

Company's Alleged Mismanagement and Legal Issues

• 📞 Bernstein hired Mr. Window, a company found on the state's vetted contractor list, after experiencing delays and lack of communication.
• 📧 Despite promises of immediate delivery and an install date, she never received order invoices or confirmation of the order.
• ⚖️ Mr. Window's manager initially denied Bernstein's claims but later offered to settle and walk away from the job, also promising to send proof of order, which was vague.
• 📉 Court records reveal Mr. Window has faced lawsuits totaling over $200,000 for alleged unpaid bills, including a recent lawsuit from American Express for over $71,000 in debt.

State Contractor Vetting and Consumer Protection

• 📜 Bernstein found Mr. Window through the state's vetted contractor list, which requires contractors to prove insurance, licensing, background checks, and a good reputation.
• ❓ Attorney Charles Gallagher suggests that the financial health of contractors on the vetted list may need more scrutiny.
• ⚠️ Bernstein received an email from Mr. Window stating she was responsible for 90% of the contract and they would place a lien on her property, though they also offered a refund minus a penalty.
• 📢 The state has a disclaimer stating they are not responsible for work done by vetted contractors, and they have changed their requirements regarding mandatory use of vetted contractors.