Guest Shocked by Remote Check-In at La Quinta Hotel

Remote Check-In Experience

• 🏨 A guest at a La Quinta Inn & Suites in Sunrise, Florida, was surprised to find the front desk check-in handled by a clerk on a large video screen, rather than in person.
• ❓ The guest, Peter Sager, questioned if the person assisting him was physically present at the desk, to which the remote clerk confirmed they were working remotely.
• 📱 The process involved signing a registration form on a screen and placing an ID on a scanner, mimicking a virtual interaction.

Hotel Policies and Fees

• 🚭 The hotel has a strict policy against smoking, pets, and visitors in guest rooms.
• ⏰ A request for a late checkout at 1:00 p.m. on Sunday was met with a $20 fee per hour after 12:00 p.m., with the option to decide later.
• 💳 A $100 deposit was required, payable by card, which the guest noted should have been handled through the app.

Wyndham's Response

• ⚠️ Wyndham Hotels & Resorts, the owner of the La Quinta chain, stated that the "virtual concierge" system was not brand-approved.