Grieving Parents Out $2,300 After Florida Headstone Company Fails to Deliver Memorial

Unfulfilled Memorial Order

• 💔 Sheila and Kevin Tanner are grieving the loss of their son, Dylan, who passed away in 2019.
• 💰 They purchased two cemetery lots and a headstone from Master Craft Memorials in Plant City, Florida, spending over $2,300.
• ⏳ Despite paying in March 2020, five and a half years later, the Tanners have received no headstone and no communication from the company.

Delays and Lack of Communication

• 🚧 The company initially cited COVID-19 as a reason for granite supply delays, which the Tanners understood.
• 📧 However, months turned into years with no returned phone calls or emails from Master Craft Memorials.
• 🔍 The Tanners felt unable to forget their son's memorial because it had not been completed.

Resolution Through Consumer Investigation

• 🗣️ Consumer investigative reporter Susan El Corey stepped in to help the Tanners after their attempts to contact the company failed.
• 📞 Upon being contacted by the reporter, the owner, Don Klene, stated there was a drawing that needed approval and acknowledged a potential breakdown in communication.
• ✅ Approximately a week after the reporter's intervention, the headstone was installed, with the company adding extra details like the name on the back at no additional cost.

Consumer Rights and Recourse

• 💳 The report highlighted that while federal law allows credit card chargebacks within 60 days of billing, this option was not available to the Tanners due to the significant time elapsed.
• 💡 Susan El Corey's involvement provided the Tanners with the resolution they had been seeking for years.