Fort Worth Fire and EMS Consolidate Communications Center

New Integrated Communications Center

• 🚒 Fort Worth Fire and EMS have consolidated their communications teams under one roof for the first time in nearly 40 years.
• 🏥 The new dispatch center now houses communications for both the Fort Worth Fire Department and MedStar EMS service.
• 🗓️ While the move occurred last week, MedStar EMS will officially operate under the Fort Worth Fire Department's umbrella starting July 1st.

Goals of Consolidation

• ⚡ The primary goal is to improve emergency response times by streamlining communication between fire and EMS.
• 📞 This integration aims to provide a more streamlined and efficient system for 911 callers, eliminating the need for call transfers between departments.
• 🤝 The move is intended to ultimately provide better service to the residents of Fort Worth and 14 other surrounding Tarrant County cities that rely on MedStar.

Strategic Alignment

• 🏢 The Fort Worth City Council approved this transition last May, aligning the city with practices seen in other large cities across the country.
• 📊 The city sought greater transparency and efficiency in its emergency response processes for the end-user, the 911 caller.