Fix: SAMSUNG Galaxy Tab Active 5 Pro Fingerprint Sensor Not Working

Troubleshooting Fingerprint Sensor Issues

• 💡 If your SAMSUNG Galaxy Tab Active 5 Pro's fingerprint sensor is not recognizing your fingerprint, start by navigating to Settings on your tablet.
• 📌 From there, go to the Security and Privacy section, then Screen Lock and Biometrics, and select Fingerprints.
• 🗑️ Remove any previously registered fingerprints as they may interfere with new ones.

Preparing and Adding a New Fingerprint

• ✨ Before adding a new fingerprint, wipe the screen surface with a dry towel, paying special attention to the sensor area.
• ⚠️ Remove any protective case from the tablet, as it can obstruct the sensor.
• 👆 To add a new fingerprint, tap Add Fingerprints and then Continue. Follow the on-screen instructions to place your finger on the sensor, moving it to capture as much of your fingerprint as possible for a full scan.

Software Updates and Device Restart

• 💻 After adding a new fingerprint, it's crucial to check for software updates to ensure your device is running the latest version, which can improve biometric performance.
• 🔄 To apply any changes and ensure smooth operation, restart your tablet by holding the power and volume down buttons simultaneously, then selecting Restart.

Testing the Fingerprint Sensor

• ✅ Once the tablet has restarted, swipe to unlock and then attempt to unlock your tablet using the newly registered fingerprint to confirm it is working correctly.