Fiber Company Vows to Cover Property Damage After Construction Crews Strike Gas Line

Property Damage Incident

• 💡 A Conroe homeowner experienced significant property damage when construction crews, working for Easy Fiber, struck a gas line in front of his home.
• ⚠️ The incident occurred while crews were installing high-speed internet infrastructure, leading to the fire department's intervention due to the intensity of the gas leak.

Homeowner's Experience and Initial Response

• 🏠 Upon returning home, the homeowner discovered damage to his driveway, coverts, and lamps, estimating the repair costs to be over $10,000.
• ❌ He filed a claim with Centerpoint, but an operations supervisor rejected the damages, claiming they existed prior to the incident without providing evidence.
• 😤 The homeowner found this rejection frustrating due to the lack of investigation or crew interviews.

Resolution and Company Statements

• 🤝 After the homeowner contacted KOU1 for assistance, both Easy Fiber and Centerpoint were contacted for statements.
• ✅ Easy Fiber issued a statement apologizing for the accident and assuring that the homeowner would not incur any expenses for the repairs.
• 📞 Following KOU1's involvement, Centerpoint also contacted the homeowner and agreed to cover all repair costs free of charge.
• 🏆 The situation was resolved with solutions from both companies, ensuring the homeowner's property is restored.