Family's Hurricane Flood Damage and Camper Nightmare: A Consumer Investigation

Hurricane Helene's Devastation

• 🌀 Hurricane Helene caused significant flooding in St. Petersburg, impacting families like the Saylers.
• 🏠 Lynn and Alan Sayler's home was flooded, with water reaching 9 inches inside, destroying what they had built.

A New Camper's Short Lifespan

• 💸 The Saylers purchased a new $30,000 camper from Camping World to serve as temporary housing.
• 💔 The camper, intended to be a solution, was only in their possession for 6 days before issues arose.
• ⚠️ Problems included a non-working water heater and faulty wiring, rendering the new RV unusable.

Months of Unresolved Issues

• ⏳ The camper was parked at Camping World for four months without resolution, despite the Saylers' attempts to get answers.
• 🛠️ The Saylers faced frustration with minor repairs on a brand-new camper taking an excessive amount of time.
• 🏭 The manufacturer was blamed for issues like the wiring, with the manufacturer not responding to inquiries.

Consumer Investigation and Resolution

• 📰 Consumer investigator Susan Al Curry intervened after the Saylers reached out, contacting Camping World's CEO.
• ✅ Following the investigation, Camping World apologized for the delay, fixed the camper, and is now working towards a confidential settlement with the Saylers.
• 💡 The Saylers advise others to thoroughly check all aspects of a new RV, including hot water, outlets, and windows.
• ⚖️ Florida's lemon law for RVs was noted as not covering the living area, only vehicle parts like the engine and tires.