Easy Fiber Loses BBB Accreditation Over Unresolved Customer Complaints and Damaged Water Lines

Fiber Optic Installation Issues in Katy

• 💧 Maribel Guerrero experienced her front yard flooding when contractors for Easy Fiber hit a main water line during fiber optic cable installation.
• ⚠️ This incident is not isolated, contributing to a 4-month moratorium on fiberline installations in Katy and the implementation of tougher new rules.

Easy Fiber's Installation Process and Challenges

• 🗺️ Easy Fiber's VP of Construction, Matt Demiro, explained their process involves mapping planned routes and identifying existing utility lines.
• 🚧 Water lines and sewer lines are identified as the most common and challenging utilities to locate accurately.
• 💰 Demiro stated that using ground penetrating radar is too costly for large areas, forcing crews to rely on older, slower methods.
• 📌 In Texas, water utilities are not required to mark the path of their lines, adding to installation difficulties.

Customer Complaints and BBB Accreditation Loss

• 🏠 Guerrero reported experiencing foundation issues after the water flooding around her home, but claims Easy Fiber has not acknowledged this.
• 🚫 Dan Parson of the Better Business Bureau (BBB) stated that Easy Fiber lost its accreditation due to a pattern of unresolved complaints.
• 🗣️ Parson indicated that accreditation could be reviewed if the pattern of issues ends.

Company Response and Resolution

• 📝 Easy Fiber expressed disappointment in losing BBB accreditation and plans to reapply in 2026.
• 🤝 Following the news report and direct contact with Guerrero's complaints, Easy Fiber has reached out to her regarding her claim and potential repairs.