Dreamforce 2025 Keynote: Building the Agentic Enterprise with AI

The Agentic Enterprise Vision

• 💡 Salesforce introduces the Agentic Enterprise, where humans and AI agents collaborate to drive customer success.
• 🚀 The core philosophy is building AI that elevates people, handling busy work so humans can focus on meaningful tasks, fostering trust and deeper connections.
• ✅ Agent Force has already processed over 1.5 million customer service requests at Salesforce, demonstrating precision, empathy, and empowerment for employees.

Agent Force Innovations

• 🧠 The Agentic Revolution aims to bridge the gap between advanced consumer AI and enterprise needs, requiring integrated data and governance.
• 🛠️ The new Agent Force 360 platform is designed to rebuild every Salesforce product, offering voice capabilities, predictability, accuracy, and crucial contextual understanding.
• ✨ Agent Force Vibes is highlighted as a powerful tool allowing users to build applications from natural language descriptions, leveraging business data and relationships for context-aware development.

Customer Success Stories

• 🍽️ William Sonoma deployed "Olive," an AI sous chef, in just 30 days, providing personalized cooking assistance based on customer purchases.
• 💍 Pandora uses "Gemma," a personal shopper agent, to bring in-store magic to online customers, offering personalized recommendations and seamless purchasing.
• 🚚 FedEx leverages Data 360 and Agent Force IT Service to transform dormant customers into active shippers and provide instant, governed IT support.
• 📦 Dell has implemented Agent Force Supply Chain with over 19,000 users, automating thousands of processes and reducing supplier onboarding from 60 to 20 days.

Strategic AI Adoption

• 🎯 Michael Dell emphasizes starting with major processes, simplifying, standardizing, reimagining, and then applying AI technology to unlock the power of "dark data."
• 🤝 The success of the Agentic Enterprise relies on human-agent partnership, ensuring AI works effectively and is guided by human oversight to prevent errors.
• 📈 Accenture CEO Julie Sweet advises clients to "reinvent everything" with AI, moving beyond small point solutions to fundamentally change how companies operate.

Salesforce's Values and Future

• 🌱 Salesforce reaffirms its core values: trust, customer success, innovation, equality, and sustainability, exemplified by its 1-1-1 philanthropic model and support for public schools.
• 💰 The company has introduced flexible pricing models, including an Agentic Enterprise License Agreement, to accommodate diverse deployment needs for AI technologies.
• 👏 Dreamforce 2025 aims to inspire and equip attendees to build their own Agentic Enterprises, with 1500 sessions dedicated to this transformative journey.