Disguised Porch Pirate Steals iPhone Package, Leaves Decoy; 7 On Your Side Investigates
Eyewitness News ABC7NYNovember 5, 20252 min8,507 views
7 connectionsΒ·9 entities in this videoβPorch Pirate Heist Caught on Camera
- π¨ A porch pirate disguised as a FedEx delivery person stole a package containing two Apple iPhone 15 Pro Maxes.
- π The thief was seen on a doorbell camera approaching with the real package, and then an impostor wearing an Amazon vest later approached to steal it.
- π¦ The pirate left an empty decoy box behind to delay discovery of the theft.
Consumer Struggle with AT&T
- πΈ The couple who ordered the iPhones for Christmas were initially told by AT&T they would receive replacement phones at no charge.
- π§Ύ Weeks later, they received an email stating they owed $1,200 for the phones, and faced collection notices.
- π The individual, who works in finance, expressed concern that a collection record could jeopardize his job.
7 On Your Side Intervention
- π After two years of being given the runaround, the couple contacted 7 On Your Side for assistance.
- π€ Following the news outlet's involvement, a representative from AT&T's president's office contacted the couple.
- β The $1,200 bill was subsequently wiped clean from their account.
AT&T's Response to Parcel Theft
- β οΈ AT&T acknowledges parcel theft as a significant concern and states they are updating training and systems to combat evolving criminal tactics.
- β οΈ The company admitted that the couple's experience fell short of their standards for addressing consumer concerns.
- π‘ For similar incidents, it is advised to file a police report and dispute the charge with your credit card company.
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Whatβs Discussed
Porch PiratePackage TheftiPhone TheftAT&TDoorbell CameraDisguised ThiefConsumer Protection7 On Your SideFraudCredit Card DisputeApple iPhone 15 Pro Max
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