Disguised Porch Pirate Steals iPhone Package, Leaves Decoy; 7 On Your Side Investigates

Porch Pirate Heist Caught on Camera

• 🚨 A porch pirate disguised as a FedEx delivery person stole a package containing two Apple iPhone 15 Pro Maxes.
• 🎭 The thief was seen on a doorbell camera approaching with the real package, and then an impostor wearing an Amazon vest later approached to steal it.
• 📦 The pirate left an empty decoy box behind to delay discovery of the theft.

Consumer Struggle with AT&T

• 💸 The couple who ordered the iPhones for Christmas were initially told by AT&T they would receive replacement phones at no charge.
• 🧾 Weeks later, they received an email stating they owed $1,200 for the phones, and faced collection notices.
• 📉 The individual, who works in finance, expressed concern that a collection record could jeopardize his job.

7 On Your Side Intervention

• 📞 After two years of being given the runaround, the couple contacted 7 On Your Side for assistance.
• 🤝 Following the news outlet's involvement, a representative from AT&T's president's office contacted the couple.
• ✅ The $1,200 bill was subsequently wiped clean from their account.

AT&T's Response to Parcel Theft

• ⚠️ AT&T acknowledges parcel theft as a significant concern and states they are updating training and systems to combat evolving criminal tactics.
• ⚠️ The company admitted that the couple's experience fell short of their standards for addressing consumer concerns.
• 💡 For similar incidents, it is advised to file a police report and dispute the charge with your credit card company.