911 Call from 5-Year-Old About Broken TV Leads to Child Neglect Discovery

Dispatcher's Quick Thinking

• 📞 A 5-year-old girl called 911 reporting that her 'TV is not working', a call that initially seemed unusual.
• 💡 The dispatcher recognized the potential danger and skillfully kept the child on the line, understanding that something more serious was likely occurring.
• 🏠 The dispatcher's training was crucial in handling the delicate situation with a very young child.

Children Left Home Alone

• 👧 The 5-year-old caller was home with her 7-year-old brother when she made the call.
• 👨‍👩‍👧 Their parents were both at work, leaving the children unsupervised.
• ⚠️ The dispatcher noted the extreme danger for children left alone in a building, especially with balconies.

Locating the Parents

• 📍 The quick-thinking child provided the dispatcher with her mother's workplace and name, enabling contact.
• ⛽ The mother was located at a gas station and stated she had left the children with their father.

Father Charged with Neglect

• 📸 Police arrested and charged the father, Stanley Jean Phipe, with child neglect.
• ⏳ He had reportedly been gone for at least an hour, leaving the young children unattended.
• ✅ The dispatcher stayed on the phone with the children until police arrived to ensure their safety.
• 📺 In a compassionate gesture, the dispatcher assured the children that the police were there to help fix their TV.