7 On Your Side Secures $15,703 Settlement for Couple with Faulty HVAC System

HVAC Repair Nightmare

• 💡 A retired New Jersey couple, Larry and Anne Herring, paid over $7,300 for a new water heater and a staggering $26,000 for an HVAC unit.
• ⚠️ Despite the high cost, the brand-new AC unit malfunctioned three separate times, leaving their home at a scorching 91°F.
• 🌡️ The couple experienced extreme discomfort, unable to cook and struggling to breathe due to the heat.

Elder Fraud Investigation

• 🔍 The county's Board of Commissioners investigated the case as elder fraud due to the issues with the HVAC installation.
• 📜 The board recommended a voluntary refund, but the company initially ignored the recommendation.
• 💰 The recommended refund amount was $13,200.

7 On Your Side Intervention

• 🤝 After 7 On Your Side, with Nina Pineda, got involved, the company's owner and general manager visited the Herrings' home.
• ✅ The faulty HVAC unit was replaced, and the company provided two checks totaling $15,703.
• 💸 This settlement included the $13,200 for the initial refund and an additional $2,500 for the couple's suffering during the heatwave.

Company's Explanation and Commitment

• ⚙️ The company cited a defective part as the cause of the repeated failures, which took five days to arrive.
• 💰 Regarding the high price, the owner stated the couple chose a top-tier system from a range of options with varying prices and efficiencies.
• 🙏 The company expressed commitment to customer satisfaction and appreciated the outreach in advocating for consumers.