7 On Your Side Recovers Valuable Items After Porch Pirate Incident in Poughkeepsie

Porch Pirate Theft

• 🎯 A FedEx customer in Poughkeepsie had a package containing a silver bar and gold coin, valued at $1,847, stolen directly from his driveway.
• 🚚 The theft occurred as the FedEx driver was handing over the package, with a stranger intercepting it before it reached the recipient's house.
• 🚗 Surveillance footage from a neighbor's Ring camera captured a white car that had been parked on the block for hours, suggesting the pirates may have been waiting.

Customer Frustration with FedEx

• 😩 The recipient, Richard Hasbrook, experienced significant frustration trying to resolve the issue with FedEx, encountering a chatbot that required repeated explanations.
• 📞 Attempts to reach FedEx by phone resulted in continuous ringing and then a dial tone, indicating a lack of direct customer support.

Resolution and Investigation

• 💡 After receiving the surveillance video, 7 On Your Side intervened, prompting FedEx to investigate the incident.
• 📦 Within four days, FedEx worked with the gold distributor to resend the stolen items, including the 10-ounce silver bar and the half-ounce gold coin.
• 🚓 Local police are reportedly investigating the incident as part of a larger crime ring.
• ✅ FedEx stated that the security of customer shipments is a top priority and that they are cooperating with law enforcement and working directly with the customer.