7 On Your Side Expedites Couple's Car Damage Claim After Street Sweeper Collision

Street Sweeper Collision and Initial Claim

• 🚗 A Brooklyn couple's car was totaled when a city street sweeper hit it, pushing it onto the sidewalk.
• 📝 The sanitation worker admitted fault and left a damage claim form with the couple, including his sweeper license plate and broom number.
• 🏛️ The couple submitted the form and a collision shop letter stating the car was a total loss to city hall the next day.

Health Challenges and Extended Wait

• 💔 The couple, Virgil and Cheryl Smith, have significant health issues: Cheryl struggles with a heart condition, and Virgil requires dialysis three times a week.
• 🚌 Public transportation is difficult for them due to their health, forcing them to rely on Ubers and other rides for months.
• ⏳ They received a letter stating the city would investigate, but the process could take up to a year and 90 days, leaving them without a vehicle for over half a year.

7 On Your Side Intervention and Resolution

• 📺 After struggling for months, the couple contacted 7 On Your Side for assistance.
• 🔍 The news team began contacting the controller's office in January, learning that the city's claims system is over 20 years old and uses an ancient computer language.
• ⚡ Thanks to the intervention of 7 On Your Side, the $9,500 payment to the couple was expedited.
• ✅ Within a week of the news team's involvement, the couple received their payment, nearly a year after their car was destroyed.