CenterPoint Energy's Winter Storm Preparedness and Power Outage Response

CenterPoint Energy's Winter Storm Preparations

• 💡 CenterPoint Energy activated its emergency operations center a week in advance of the winter storm.
• ⚡ Staffing levels have been increased to over 3,300 personnel who are being prepositioned across the Houston area.
• 🤝 Coordination efforts are underway with the Public Utility Commission, local municipalities, and their emergency operations centers.
• 🛠️ Critical equipment has been inspected to ensure it can withstand expected ice and cold temperatures.
• 📍 Three additional staging sites have been established in areas anticipated to be most susceptible to the storm for rapid response.

Customer Preparedness and Communication

• 📲 Customers are encouraged to sign up for Power Alert Service for real-time outage information and estimated restoration times.
• 🗺️ The outage tracker tool provides an overview of restoration efforts and impacted areas.
• 🏠 Personal preparedness includes having charged devices, batteries for flashlights, and available water, mirroring traditional storm preparations.
• ⚠️ CenterPoint plans for worst-case scenarios and advises customers to do the same.

System Resilience and Gas Availability

• ✅ CenterPoint Energy feels confident in the gas availability within its systems.
• ⚡ No generation shortfall is expected, ensuring electricity availability.
• 🔌 The company is better prepared to ensure customers' power stays on compared to previous events.

Outage Reporting and Crew Dedication

• 📞 Customers can report outages via Power Alert Service, the outage tracker, or by calling.
• 👨‍👩‍👧‍👦 Over 3,300 employees will work 24/7 until all customers are restored, prioritizing customer safety and service.
• 🎯 The focus is on ensuring the safety of customers and readiness of frontline crews.